Complaints Procedure

Making a Complaint

We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. You can notify us of a complaint through the following channels:

In Writing:
Direct Car Credit
135 Huddersfield Road
Dewsbury
WF13 2RP

By Telephone:
01924 471333

By Email:
heather@directcarcredit.co.uk

We aim to acknowledge and respond to all complaints within 7 working days. If you would like to know how we handle complaints, please request a copy of our complaints handling process, or email heather@directcarcredit.co.uk for more information.

If we cannot resolve the complaint ourselves, you may be able to refer it to the Financial Ombudsman Service, whose contact details are set out below:

Financial Ombudsman Service Contact Details

Address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone:
0800 023 4567 or 0300 123 9 123

Email:
complaint.info@financial-ombudsman.org.uk

Website:
www.financial-ombudsman.org.uk

Whitehall Road Car Centre Ltd is a company registered in England and Wales. Registered number 05437660.

Registered Office:
Whitehall Road Car Centre Limited
263 Whitehall Road
Leeds
LS12 6ER

Calls may be recorded for training and quality purposes.