Complaints Procedure

Making a Complaint

We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. You can notify us of a complaint through the following channels:

In Writing:
Direct Car Credit
135 Huddersfield Road
WF13 2RP

By Telephone:
01924 471333

By Email:

We aim to acknowledge and respond to all complaints within 7 working days. If you would like to know how we handle complaints, please request a copy of our complaints handling process, or email for more information.

If we cannot resolve the complaint ourselves, you may be able to refer it to the Financial Ombudsman Service, whose contact details are set out below:

Financial Ombudsman Service Contact Details

The Financial Ombudsman Service
Exchange Tower
E14 9SR

0800 023 4567 or 0300 123 9 123



Whitehall Road Car Centre Ltd is a company registered in England and Wales. Registered number 05437660.

Registered Office:
Whitehall Road Car Centre Limited
263 Whitehall Road
LS12 6ER

Calls may be recorded for training and quality purposes.